Privacy Policy
# Privacy Policy
**Effective Date:** July 10, 2026
Welcome to our Cloud WhatsApp API platform. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website, API services, and related products.
## 1. Information We Collect
We may collect the following information:
* Full Name
* Company Name
* Email Address
* Mobile Number
* Billing Information
* API Credentials
* IP Address
* Device Information
* Usage Logs
* Webhook URLs
* Technical Support Communications
## 2. How We Use Your Information
We use your information to:
* Provide and maintain our Cloud WhatsApp API services.
* Create and manage your account.
* Authenticate API requests.
* Process payments and invoices.
* Improve platform performance and security.
* Respond to customer support requests.
* Notify you about service updates, maintenance, or important announcements.
* Prevent fraud, abuse, and unauthorized access.
## 3. Message Data
We process WhatsApp messages solely for the purpose of delivering the requested service.
We do not access, modify, or use your message content for marketing purposes. Message logs may be retained temporarily for troubleshooting, delivery reporting, security monitoring, and legal compliance.
## 4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
These measures include:
* Secure HTTPS connections
* Encrypted data transmission
* Access controls
* Firewall protection
* Regular security monitoring
## 5. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 6. Third-Party Services
Our platform may integrate with third-party services, including payment gateways, hosting providers, and Meta (WhatsApp). These providers maintain their own privacy policies, and we encourage you to review them.
## 7. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and enhance security.
You may disable cookies through your browser settings, although some features may not function properly.
## 8. User Responsibilities
Customers are responsible for:
* Maintaining the confidentiality of their account credentials.
* Complying with applicable laws and WhatsApp Business Platform policies.
* Obtaining appropriate user consent before sending WhatsApp messages.
## 9. Data Sharing
We do not sell, rent, or trade your personal information.
Information may only be shared:
* When required by law.
* To comply with legal obligations.
* To protect our legal rights.
* With trusted service providers necessary to operate our platform.
## 10. Your Rights
Depending on your applicable laws, you may have the right to:
* Access your personal information.
* Correct inaccurate information.
* Request deletion of your data.
* Request data portability.
* Withdraw consent where applicable.
Requests may be submitted through our support team.
## 11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
## 12. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us through the contact information provided on our website.
By using our website and Cloud WhatsApp API services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.