User Terms

# Terms & Conditions **Effective Date:** July 10, 2026 Welcome to our Cloud WhatsApp API platform. By accessing or using our website, APIs, and related services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. ## 1. Acceptance of Terms By creating an account or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. ## 2. Services We provide Cloud WhatsApp API services that enable businesses and developers to integrate WhatsApp messaging into their applications and systems. Service features may include: * WhatsApp Cloud API Access * Message Sending & Receiving * Template Messaging * Media Messaging * Webhook Integration * API Documentation * Technical Support We reserve the right to modify, suspend, or discontinue any part of the service at any time. ## 3. User Accounts You are responsible for: * Providing accurate registration information. * Maintaining the confidentiality of your account credentials. * All activities performed under your account. * Promptly notifying us of any unauthorized account access. ## 4. Acceptable Use You agree to use our services only for lawful business purposes. You must not: * Send spam or unsolicited messages. * Send fraudulent, deceptive, or misleading content. * Distribute malware or malicious software. * Violate any applicable law or regulation. * Send content that infringes intellectual property rights. * Use the API for illegal, abusive, or harmful activities. * Circumvent platform security or attempt unauthorized access. You are solely responsible for obtaining any required user consent before sending WhatsApp messages. ## 5. Compliance with WhatsApp Policies Users must comply with all applicable WhatsApp Business Platform policies and Meta requirements. Any violation of WhatsApp or Meta policies may result in message rejection, account restrictions, suspension, or permanent termination, for which we are not responsible. ## 6. API Usage API credentials are confidential and must not be shared with unauthorized parties. Users are responsible for securing their API keys and implementing appropriate security measures. We may apply reasonable rate limits or usage restrictions to protect platform stability and security. ## 7. Payments Where applicable: * All fees are payable in advance unless otherwise agreed. * Fees are generally non-refundable unless required by law or stated in a separate refund policy. * Failure to make payment may result in suspension or termination of services. ## 8. Service Availability We strive to provide reliable and uninterrupted services; however, we do not guarantee 100% uptime. Temporary interruptions may occur due to: * Scheduled maintenance * Network issues * Third-party provider outages * Force majeure events * Security incidents ## 9. Intellectual Property All software, APIs, documentation, website content, trademarks, and branding remain the property of the company or their respective owners. Users receive only a limited, non-exclusive, non-transferable right to use the services in accordance with these Terms. ## 10. Limitation of Liability To the maximum extent permitted by law, we shall not be liable for: * Business interruption * Loss of profits or revenue * Data loss * Indirect or consequential damages * Service interruptions caused by third-party providers, including Meta or network operators ## 11. Suspension and Termination We reserve the right to suspend or terminate any account without prior notice if: * These Terms are violated. * Fraudulent or illegal activities are detected. * Platform abuse is identified. * Required payments remain outstanding. * Required by law or regulatory authorities. ## 12. Privacy Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. ## 13. Changes to Terms We may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised Effective Date. Continued use of the services after changes become effective constitutes acceptance of the updated Terms. ## 14. Governing Law These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction. ## 15. Contact Us For any questions regarding these Terms & Conditions, billing, or our services, please contact us using the contact information provided on our website. By using our website and Cloud WhatsApp API services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.